Frequently Asked Questions
A 50% non-refundable deposit of your total is required at the time of booking. The remaining balance is to be paid (3) days before your event to avoid cancellation.
We accept Zelle, debit, and credit cards.
We do not accept cash!
Yes! We are fully licensed and insured for your peace of mind. We take safety seriously and work hard to ensure that our equipment is well-maintained, properly inspected, and safe for use at all times.
Yes, we take pride in providing you with the best experience and this includes clean, sanitized rentals for your event. We clean and disinfect the equipment before and after each event. Not only do we want to maintain the integrity of our equipment, but we want them to be spotless and beautiful for your event.
We allow a maximum of a 5 hour rental. If you wish to have it for a longer period, we will add $100 per additional hour.
Our rental Hours are between 9am & 9pm - any pickups after 9pm are subject to a $75 late pickup fee.
The bounce house will be set up at least 1 hour before the event.
If you have purchased a balloon install, or a backdrop set up; we will be there at least 2 hours earlier than your event start time.
We pick up the same day after your event ends.
A grassy area is preferred to set up inflatable equipment, but we can set up on turf (please note we use 12-inch stakes. It is your responsibility to inform us you do not want the inflatable staked so we are repaired), asphalt, concrete, pavers, inside a venue or home.
Please be sure area is clean of debris and animal waste.
Please confirm the bounce house is not being set up on top of electrical lines, water lines, and/or sprinkler systems. The Little Ace Club will not be liable for any underground repair.
If the bounce house is set-up on concrete, asphalt, pavers or indoors; please advise so we are prepared when we deliver.
The bounce house also requires 110 VAC outlet and must be located within 50 feet of the inflatable. For outdoor events where electrical hookup is not available, we can supply a portable generator for an additional fee.
We cannot under any circumstances set up on rocks, gravel, or dirt.
Please see dimensions of rental equipment for clearance.
Yes, we can set up at parks, but most parks do not have an available power source. Please check with the park regarding power source before placing your order.
Generators are also available to rent, if needed.
Yes, we require all of our customers to sign the rental agreement and liability release.
This document outlines the rules and regulations for renting one of our bounce houses or other rentals. The agreement covers important topics such as payment terms, cancellation policy, safety rules, and liability waivers.
This document must be signed before renting any of our equipment to ensure that everyone is on the same page and that the rental process runs smoothly. Please feel free to contact us if you have any questions about the agreement.
We are based in the Tomball area but will happily service most of the Houston and surrounding areas! Delivery fees can range from $20-$150 depending on your party location.
We do free deliveries within 15 miles of 77362, after 15 miles a $2 per mile fee will be charged (that includes.
Our bounce houses cannot be used during rain, lightning & thunderstorms, or high winds (20 MPH). If it has been forecast that there is a 50% or better chance that it might rain, you have the option to cancel any time before the delivery process has begun. Event can be rescheduled, at no charge, if equipment is available for the requested rescheduled date.
If there are no other options; covered space or any space indoors available, and you are unable to reschedule. We will issue a refund, except for your deposit (non-refundable). However, in the event of inclement weather your deposit will remain as a credit that can be used for a future reservation within 1 year from your original (canceled) reservation.
If balloon garlands are purchased with outside vendors, we will charge $100 per additional hour to give your vendor time to set up.
If your outside vendor requires our assistance with the installation of a balloon garland on our house, we will require a fee of $75.
Please confirm with your balloon artist that they are familiar with installing garlands on bounce houses. There will be a fee of $150 if there is any damage on the bounce house caused by the balloon artist.
We take the set up and cleaning process of our bounce houses very seriously. We only rent our equipment out once a day. This gives us time to make sure our equipment is inspected, deep cleaned, sanitized and properly installed on time.
Because of this, our reservations are priced at a standard (5 hour) rate. While we don’t offer rates for shorter rental durations, we are more than happy to accommodate an early pick up, at your convenience, if you’d like!
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